To clear out previous programming informations, a device reset is the action to take.
Steps:
• dial ##72786#
• A black screen will appear with "SCRTN" in the upper left banner.
► The phone clears previous internal programming information and turns phone off then back on.
• Device activation begins. You should finish the set-up of their device by following the on screen instructions just like the first time activation.
Note:
You should wait till the hands Free Activation and the Factory Device reset has completed before performing any device customization or set-up of their Email, Google Account, Dropbox, and Samsung Accounts.
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